Ombudsman

Ombudsman Function

The function of the Ombudsman is to be an impartial mediator between a student or group of students who feel they have been disadvantaged by a person or Organisation representing IAESTE.

Procedures

Complaints need to be directed to the Ombudsman no later then 6 months after the event. Before addressing the Ombudsman, a written complaint must be addressed to the complainant's National Office. If this complaint has not been dealt with satisfactorily after a month of being made and all other internal complaint's procedures have been exhausted, the complainant may approach the Ombudsman. All complaints are treated confidentially and no third party will be approached without the complainant's permission. The Ombudsman will present an Annual Report of complaints and outcomes to the IAESTE General Conference and make preventative recommendations.

Download guidelines and complaint form to submit a complaint to the Ombudsman.

Office of the Ombudsman

Office of the Ombudsman
P.O. Box 1066
2771-901 Paco de Arcos
Portugal